Cancellation policy
At MIYŌ, we understand that sometimes you may need to cancel or make changes to your order. Our goal is to make the process as smooth and simple as possible while ensuring fast processing and delivery.
Below you’ll find our guidelines regarding order modifications and cancellations.
Subscriptions — Simple & Flexible
All MIYŌ subscriptions renew on a monthly basis.
The fastest way to manage your subscription is by logging into your account and accessing the Subscription Management section in the footer of our website.
From there you can easily:
- Cancel your subscription
- Pause deliveries
- Change your billing schedule
- Add or remove products
It only takes a few clicks — no emails and no waiting.
Alternatively, you can contact our support team at:
Please note:
If your upcoming order has already been processed or shipped, any changes or cancellations will take effect starting from the next billing cycle.
1. Order Modification Policy
Once an order is placed and payment is confirmed, it enters our processing system. Our team works quickly to prepare and ship orders as soon as possible to ensure timely delivery.
For this reason, we recommend reviewing your order carefully before completing your purchase.
2. Requesting Changes to Your Order
If you need to change details such as:
- Products ordered
- Quantity
- Shipping address
please contact our support team as soon as possible at:
We will do our best to accommodate your request if the order has not yet entered the processing stage.
Please note that modifications cannot be guaranteed and depend on the current order status.
3. Order Cancellation
If you wish to cancel your order, please contact our support team immediately.
Orders can only be cancelled before they enter the processing or shipping stage.
Once an order has been processed or shipped, it can no longer be cancelled. In that case, you may return the items according to our Refunds & Returns Policy.
4. How to Request Changes or Cancellations
To request an order modification or cancellation, please contact us through our Contact Us page or send an email to:
To help us assist you faster, please include:
- Your order number
- The requested change
- Any relevant information regarding your order
5. Refunds for Cancelled Orders
If your order is successfully cancelled before processing or shipping, we will issue a refund to your original payment method within 5–7 business days.
Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
6. Order Status Updates
You will receive email notifications whenever your order is:
- Confirmed
- Modified
- Cancelled
- Shipped
This ensures you stay fully informed about the status of your purchase.
At MIYŌ, your satisfaction is our priority.
If you have any questions or need assistance, our support team is always here to help.
Thank you for choosing MIYŌ.
The MIYŌ Team